SevOne Privacy Policy

SevOne respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy describes how SevOne collects and uses your personal information to provide products, services and information that you request or when you choose to provide us with your personal information.

SCOPE

This Privacy Policy applies to SevOne worldwide (which includes other SevOne offices and subsidiaries around the world).

PERSONAL INFORMATION

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, telephone number, physical address, title, occupation, work industry, login information (account number, password), and other information which may be required by SevOne to provide products, services, and information to you. If we link other data with your personal information, we will treat that linked data as personal information. We also collect personal information from trusted third-party sources and engage third parties to collect personal information to assist us.

COLLECTION OF PERSONAL INFORMATION

When you browse our Web site, you do so anonymously, unless you have previously registered with us. We do collect IP (Internet Protocol) addresses of computers for the purpose of maintaining and improving site quality and integrity. This log is a standard method of reporting in order to statistically determine which parts of our Web site are visited and how long visitors spend there. We also log the type of browser and operating system you are using. We do not automatically collect other personal information, such as your email address.

Like many other commercial Web sites, the SevOne Web site may use a standard technology called a “cookie” to collect information about how you use the site. Please go to “Cookies and Other Web Technologies” below for more information.

At times we may request that you voluntarily supply us with personal information for purposes such as:

  • when you register with SevOne;
  • when you register as a partner;
  • when you register an online program, event, or seminar;
  • when you request product (including but not limited to product evaluations), services, maintenance and support or information;
  • when you participate in SevOne events, surveys, questionnaires or evaluations;
  • when you submit a job application via our website; or
  • otherwise correspond with us or request information from us. 

In addition, from time to time, SevOne receives personal information from business partners and vendors. SevOne only uses such information for purposes as specified herein if SevOne reasonably believes that it has been duly collected in accordance with applicable laws.

If you choose to provide SevOne with a third party’s personal information (such as name, email, and phone number), you represent that you have the third party's permission to do so. Examples include forwarding reference or marketing material to a friend or sending job referrals. Third parties may unsubscribe [email protected]

 

USE OF YOUR PERSONAL INFORMATION

SevOne may use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we may use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing maintenance and support. Occasionally, we may use your information to contact you to complete surveys that we use for quality assurance purposes.

SevOne may also use your personal information to send you, or to have our business partners or marketing agencies send you, direct marketing information or contact you for marketing research. You can edit your communication preferences at any time. See Your Choices and Selecting Your Communication Preferences below.

ACCESS TO AND ACCURACY OF YOUR PERSONAL INFORMATION

We need your help in keeping your personal information accurate and up to date. SevOne provides a number of options to access, correct, suppress, or delete your personal information:

  • You can view or edit your SevOne.com personal information and preferences online by using ____________________.
  • Some SevOne entities may act as or be considered "data controllers". When a SevOne entity is acting as a data controller, you can exercise your rights of access and request corrections, suppression, or deactivations under applicable data protection laws directly with that SevOne entity as described in the specific Product documentation.
  • If you need additional assistance, or help with accessing, correcting, suppressing, or deleting your personal information, please feel free to contact us directly. We make good faith efforts to honor reasonable requests to access, delete, update, suppress, or correct your data. We will respond to your request within 30 days. If we are unable to honor your request, we will provide you with an explanation.

YOUR CHOICES AND SELECTING YOUR COMMUNICATION PREFERENCES

We give you the choice of receiving a variety of information related to our products. You can manage your communication preferences through the following methods:

  • By following the instructions included in each promotional email from us to unsubscribe from that particular mailing.
  • By sending us a message through email or by mail to: SevOne, Inc., Attn: Legal and CFO, 800 Boylston Street, 29th Floor, Boston, MA 02199, USA. Please be sure to include your name, email address, and specific, relevant information about the material you no longer wish to receive.

These choices do not apply to service notifications or other required communications that are considered part of certain products, which you may receive periodically unless you stop using the Product in accordance with its terms and conditions. With your permission, we may also share your personal information with SevOne business partners or vendors, so they may send you information about products or services that may be of interest to you. To opt out of this sharing with third parties for marketing purposes, see _____________.

By using our websites, products, or otherwise providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use. For example, if we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on our websites, by sending an email, or otherwise contacting you.

SHARING YOUR PERSONAL INFORMATION

SevOne may share your personal information with third parties for the purposes of operating our business, delivering, improving, and customizing our products, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.

SevOne may share personal information in the following ways:

  • Within SevOne and any of our worldwide subsidiaries for purposes of data processing or storage.
  • With SevOne business partners or vendors, so that they may share information with you about their products or services. To opt-out of SevOne sharing with third parties for their marketing purposes, see ______________.
  • With business partners, service vendors, authorized third-party agents, or contractors to provide a requested Product, service or transaction. Examples include but are not limited to: processing of orders, assisting with sales-related efforts or post-sales support, and providing maintenance and support of our products.
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation or legal process.
  • With law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of SevOne, its business partners, you, or others; or as otherwise required by applicable law.
  • In aggregated, anonymized, and/or de-identified form which cannot reasonably be used to identify you.
  • If we otherwise notify you and you consent to the sharing.

SECURITY OF YOUR PERSONAL INFORMATION

We intend to protect the personal information entrusted to us and treat it securely in accordance with this Privacy Policy. SevOne implements physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. We also contractually require that our suppliers protect such information from unauthorized access, use, and disclosure. The Internet, however, cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any personal information you provide to us.

RETENTION OF PERSONAL INFORMATION

SevOne retains personal information for as long as necessary to provide our products and services, to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

USE OF COOKIES AND OTHER WEB TECHNOLOGIES

Like many websites, SevOne uses automatic data collection tools, such as cookies, embedded web links, and web beacons. These tools collect certain standard information that your browser sends to our website. Examples include your browser type and the address of the website from which you arrived at our website.

They may also collect information about:

  • Your Internet Protocol (IP) address. This is a number automatically assigned to your computer or device whenever you connect to the Internet. It is a unique address assigned by your Internet service provider or IT department on a TCP/IP network. Among other things, the IP address allows web servers to locate and identify your device.
  • Clickstream behavior. This includes, for example, the pages you view and the links you click. These tools help make your visit to our website easier, more efficient, and more valuable by providing you with a customized experience and recognizing you when you return.

If you prefer not to receive cookies while browsing our Web site or via HTML-formatted emails, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of SevOne’s Web site if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our Web site. To use/navigate through many parts of our Web site, you do not need to turn on cookies.

E-MAIL

SevOne does not sell its customers' e-mail addresses to third parties. We may disclose customers' e-mail addresses to business partners that perform marketing services for us. E-mail addresses you provide are used only to service your account and provide you with information on SevOne products and services. You may, however, opt out from any promotional emails by contacting [email protected]

SURVEYS
Occasionally, we conduct surveys regarding our Web site or other products or services. The information you provide is used collectively for analytical purposes. You will not receive unsolicited communications as a result of your participation in a survey if you notify us not to contact you.

LINKS TO OTHER SITES
On our Web site, we may provide links to third parties that provide articles and other information which may be of interest to you. Should you choose to visit these sites, you should read their privacy policies to understand what information they collect from you and how they use it.

FORUMS AND BLOGS
SevOne’s Web site allows our users to publish content via discussion forums, blogs, and other means. Any information that is disclosed in these forums becomes public information which could be read, collected or used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information.

SevOne may, from time to time, send emails regarding our products and services to users who have published content through our Web site. Each participant’s opinion expressed is his or her own and should not be considered as reflecting the opinion of SevOne. Note also that your use of these online communication tools is subject to our Terms of Use. Personal information given to SevOne may be transferred across state and country borders for data consolidation, storage and simplified information management. To request removal of your personal information from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

COLLECTION OF DATA FROM CHILDREN
SevOne does not knowingly collect personal information from individuals under the age of thirteen (13) or the applicable age of consent in your country. If you believe that SevOne may have collected personal information from someone under the applicable age of consent, please email [email protected] 

CALIFORNIA PRIVACY RIGHTS
Under California Civil Code § 1798.83, California residents have certain rights regarding a company’s disclosure of their personal information for direct marketing purposes. SevOne’s Privacy Policy provides you with details on how you may opt-out of the use of your personal information by third parties for marketing purposes. Please be aware that if you opt-out, you may continue to receive marketing communications during the time period it takes for us to process your request. Additionally, even after you opt-out from receiving marketing communications from us, you may continue to receive administrative messages from us regarding our products and related services.

CHANGES TO THIS PRIVACY POLICY

SevOne will amend this Privacy Policy from time to time. If we make any substantial changes of this Privacy Policy, we will make that information available by posting a notice on this site.

HOW TO CONTACT US
If you have questions or concerns about our collection, use, or disclosure of your personal information, please contact us.

If you live in the United States, the data controller responsible for your personal data is SevOne, Inc. with an address as follows:

SevOne, Inc.
Attn: Jim Quinn
550 South College Avenue
Suite 100
Newark, DE 19713

[email protected]
Phone: +1.302.319.5400

If you live outside the United States, the data controller responsible is SevOne, Inc. with an address as follows:

SevOne, Inc.
Attn: Jim Quinn
800 Boylston Street
Boston MA 02199

[email protected]
Phone: 617-982-7642

Corporate Headquarters
SevOne, Inc.
800 Boylston Street
29th Floor
Boston, MA 02199
[email protected]
Phone: +1.617.982.7700 

Effective: May 25, 2018